BigFix Review

Its extensibility is valuable

How has it helped my organization?

Patch management: We've gone from hideous to amazing.

What is most valuable?

The most valuable feature is the extensibility of the tool. We're able to implement solutions through available APIs and custom solutions. We're able to provide services quickly. We're able to provide services completely.

What needs improvement?

A lot of my suggestions have already been submitted through RFEs; some of them involve inspector enhancements in the end point. We've got enhancement requests on the BigFix Inventory side. I know that it's not quite as mature a product as BigFix is.

What do I think about the stability of the solution?

I think the current tool is fairly robust. We have ways of breaking it, though.

What do I think about the scalability of the solution?

We're pushing the limits of the tool. We've got over 250,000 devices in our environment; probably one of the larger customers. There are a few that are larger. But we're also doing a lot with the tool that I think other customers aren't. We're doing software distribution as well as patch management. We're also doing inventory and software usage analysis. I don't know of too many other customers that are doing that.

How are customer service and technical support?

Technical support depends on who you get. I deal with some amazing support folks, and then I've dealt with some less-than-amazing support folks.

Which solution did I use previously and why did I switch?

Our previous tool was the predecessor to BigFix, Tivoli Configuration Manager. We were entitled to migrate from TCM to BigFix, so it was kind of a no-brainer.

How was the initial setup?

I was involved in the initial setup. It was very straightforward. The implementation was pretty easy.

Which other solutions did I evaluate?

BigFix was on our short list before they were IBM. We decided against them because they were a small company, even though their solution was better than some of their competitors. Management knew it was too much of a risk to go with BigFix. When they finally became IBM, again, it was a no-brainer because they were on the top of our list of vendors satisfying the feature requirements and now they had the backing of IBM, so it made sense.

We looked at Alteryx. We looked at Microsoft SCCM. SCCM was a big competitor.

I don’t have that many criteria when selecting a vendor.

What other advice do I have?

The advice that I would give depends on the problem that you are trying to solve. I spoke with a number of people at an IBM conference (users looking for a high-end endpoint security software who were potentially going to install BigFix), and they had nothing but good things to say about the tool and the people supporting it.

It's a well-developed tool, supported by people who are passionate about it.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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