BigFix Review

The most valuable feature for me is patching, because it's helped me to make sure I am always compliant.


What is most valuable?

The most valuable feature for me is patching, because it's helped me to make sure I am always compliant. It's completely transparent. I can take care of what I need to do because BigFix is doing the patching by itself.

How has it helped my organization?

It is always taking me to the right level of security compliance.

What needs improvement?

Maybe they could introduce a preview of what is going to happen next, because generally what the project is doing is just asking you to execute some actions. I'd like to see a pop-up which says you are expected to do this or that and then I can decide if I have to do that today.

What do I think about the stability of the solution?

I never had problems, so I think it's highly stable.

What do I think about the scalability of the solution?

I don't know about scalability because I'm not using it for a larger scale.

How is customer service and technical support?

I haven't used the technical support.

How was the initial setup?

I was not involved in the initial setup.

Which other solutions did I evaluate?

For me, the perception that I can see in the market about stability, quality and all those kinds of things is important when selecting a vendor. Cost is definitely also a criteria.

What other advice do I have?

I would advise them to just do it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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