BigFix Review

The most valuable features for us are scalability and reliability.


What is most valuable?

The most valuable features for us are scalability and reliability. Hands down.

How has it helped my organization?

My organization came from a product that was not nearly as reliable. It was causing failures across our infrastructure and across our enterprise. Switching to BixFix has alleviated that to a great degree.

The other part is it's now allowing our company to think ahead how we can incorporate other pieces of BigFix that other solutions don't have integrated natively. So we can get five or six product sets out of BigFix as opposed to just a single product set on a solution that didn't even work to begin with.

What needs improvement?

IBM dropped what's called BigFix Detect on us here at Interconnect this year. That blew our socks off because we had just completed signing a contract with a software that does almost the exact same thing called Carbon Black. So we came here and noticed that they're putting a Carbon Black type solution into BigFix. I will be curious about how that particular application develops over time and into the future. I'd like to see them continue to scale that out.

A major feature that I think they need to add to Detect is application whitelisting. That will be incredibly important. If they can get that I might be able to convince my company to start using that.

What do I think about the stability of the solution?

Stability is excellent. It doesn't crash, it can handle whatever we throw at it. It does a good job with that. Other solutions that we've had haven't panned out that way.

What do I think about the scalability of the solution?

Scalability is excellent. There are people here who are using BigFix in much larger deployments than what we have. We're not small by any means but we're also not the largest out there. We know we can trust with confidence that we'll scale up well over time.

How is customer service and technical support?

We haven't had to use the technical support at all.

Which solutions did we use previously?

We were using a different solution before this and we outgrew it. My company has gone through a period of hypergrowth and we went from handling just a few years ago 60 stores with maybe 500 endpoints in them, to 1600 stores now with tens of thousands of endpoints. So we knew we needed a new solution because the one we had just kept breaking, over and over.

How was the initial setup?

I was not involved in the initial installation.

Which other solutions did I evaluate?

For myself as a manager who makes business decisions like selecting a vendor, there needs to be a level of trust and a level of partnership where I can go back to this vendor and actually get support and help if we need it, when we need it. Interconnect has been a great resource for that. So there's got to be that trust level there, absolutely.

I will never push a product I don't believe in. So I have to see that it works. I would argue the same is the case for anyone above me in our business or enterprise. We don't want to work with vendors whose products are half-baked. They have got to work.

So we ended up with IBM because we are partnered with GameStop and they were already using the product and saw that it worked. So we didn't formulate a shortlist off the bat. We said let's try GameStop's product and see how well that works for us, and then if it's not working we will go out and make a shortlist. So we didn't have to do that, fortunately.

What other advice do I have?

The advice I would give is not to be turned off from the learning curve. There is a little bit of a learning curve to it. But that learning curve is there for a reason and the talent that goes into actually using BigFix properly takes a little while to tune, but that is what makes BigFix so powerful. That being said, as a result of that you're going to get reliability and scalability and a much faster response time than probably most products out there.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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