BigFix Review

It helps us manage over 25,000 workers at our work stations. Sometimes there is a lag time for this product.


What is our primary use case?

My primary use case for this solution is for department management. It helps us manage about 25,000 individual workers, who are all at work stations.

How has it helped my organization?

The product is less costly when compared to other solutions, and this is a good solid solution for what we have paid.

What is most valuable?

It is very flexible, and very user-friendly.

What needs improvement?

I would like to see a system to erase a virus and then create an analysis to find a virus. This would be a nice additional feature for the product.

In addition, sometimes there is a lag time for our users.

For how long have I used the solution?

More than five years.

How is customer service and technical support?

The technical support was pretty good. The response time was good.

How was the initial setup?

I did not find anything difficult in the implementation process.

What about the implementation team?

When selecting a vendor, I think it is important to consider whether the product is going to be a long-term product. And, we also need to provide the best solution for the department.

What's my experience with pricing, setup cost, and licensing?

It is cheaper than other solutions on the market.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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