BigPanda Review

Feature-rich, stable, and the interface is user-friendly


What is our primary use case?

We use BigPanda for monitoring and management. Our servers are all configured with New Relic, which sends the data to BigPanda.

What is most valuable?

The most valuable feature is the dashboard. The main thing that we like about BigPanda is the user interface.

What needs improvement?

The cost of this product is too high compared to New Relic.

It would be helpful if we could receive alerts through IP.

For how long have I used the solution?

We have been using BigPanda for the past year.

What do I think about the stability of the solution?

My impression is that it's stable.

What do I think about the scalability of the solution?

We have nearly 6,000 servers configured to use BigPanda.

How are customer service and technical support?

We haven't had any problems so we haven't needed to contact technical support.

How was the initial setup?

The initial setup is complex.

What's my experience with pricing, setup cost, and licensing?

We pay $200,000 USD per year.

Which other solutions did I evaluate?

We are currently doing research on Moogsoft and are looking to move to it from BigPanda. The reason that we are switching is an issue of cost.

What other advice do I have?

Overall, it is very basic to use. I am satisfied with all of the features and our only complaint is about the high cost.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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