BigPanda Review

Deduplicates alerts and correlates seemingly unrelated alerts, to create a clearer picture

What is our primary use case?

Event management.

How has it helped my organization?

Since implementing BigPanda, we have reached and sustained our highest SLA hit rate in four years.

What is most valuable?

  • Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture.
  • Easy integration - We've had challenges in the past integrating all of our various monitoring sources and tools into one central system. BigPanda, with the integrations that it already has, as well as offering webhook/REST API, has made it very easy for us to plug everything in.

What needs improvement?

Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda.

Having said that, BigPanda has been awesome at taking feedback from their customers and providing good solutions in response to the feedback received.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

There have been a few service interruptions since we implemented BigPanda, but the notifications regarding service interruptions, and/or communications with the team during these times, have been very timely.

What do I think about the scalability of the solution?

We have not yet encountered any issues with scalability. We are sending a lot of alerts and information to BigPanda and it has had no problem ingesting them.

How are customer service and technical support?

Technical support is responsive, timely, and helpful.

Which solution did I use previously and why did I switch?

We previously used a different solution. We switched because it did not provide all the things we needed (alert correlation on top of deduplication, machine learning) as well as the ability to easily integrate with multiple monitoring sources.

How was the initial setup?

Initial setup was straightforward. We worked hand in hand with the folks from BigPanda to properly assess what we should be focusing on in our milestones, in getting it up and running.

Which other solutions did I evaluate?

What other advice do I have?

If you're looking for a SaaS which truly believes in software as a service, BigPanda is definitely the solution to go for. They believe in a working partnership with their customers and they are truly invested in their customer's success.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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