Bitbucket Server Review

Our TAM was able to help us when we had issues with stability and deployment.


Valuable Features:

A direct single contact to Atlassian for needed functionality who can provide Roadmap information and be a voice for our company at Atlassian.

Improvements to My Organization:

He helped gather information about how Stash works so that we could make an educated decision on how to handle system administration support – including items like backups, how easiest to grow adoption with limited support staff, and how to consider future integrations between Atlassian tools and our internal tools.

Room for Improvement:

More input/visibility to what features are important to other Enterprise customers (without providing enough details to determine who the enterprise customer is). Being able to react if a certain feature is of extreme importance and work to bring more light to that request at Atlassian. i.e. we saw a feature that had been heavily requested by customers that was very important to us and having a TAM didn’t get us much traction on getting this feature.

Use of Solution:

We purchased a Technical Account Management (TAM) in July 2014. 

Deployment Issues:

Our TAM was able to help us when we had issues with deployment. 

Stability Issues:

Our TAM was able to help us with stability issues. 

Scalability Issues:

No issues with scalability that our TAM was able to solve. 

Previous Solutions:

Yes – We haven’t switched completely but it is starting to gain more traction than other solutions like Gerrit. We have also been using and will continue to use Rally with our JIRA instances.

Initial Setup:

Straightforward in most ways – install, configuration. Some parts were more complex – SSL, LDAP groups pulled in to manage security in a low maintenance way.

Other Solutions Considered:

Yes many – GitLab, Gitolite, GitHub, git. Gerrit. We have also been using Clarity, Rally on the ALM side.

Other Advice:

Are you looking for someone who can help your strategy for deploying one or more Atlassian products, then I would go with TAM. If you need more support for running the Atlassian products (issues, outages, performance), then Premier Support is the route to go.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Add a Comment
Guest
Sign Up with Email