Bitdefender GravityZone Enterprise Security Review

Threat detection and high resource usage needs improvement, but scales well


What is our primary use case?

We are a Managed Service Provider (MSP) and we deploy this solution on nodes.

What is most valuable?

The ability to remove the solution is a valuable feature.

What needs improvement?

The lack of detecting security threats and high memory usage need to be improved.

We had a customer that had Bitdefender active, running well, and they fell victim to a ransomware attack. Bitdefender was indicating everything was clear of threats. We had to discontinue usage of the solution, canceling approximately 2,000 nodes.

For how long have I used the solution?

I have been using this solution for approximately two years.

What do I think about the stability of the solution?

The solution's stability is inadequate. It is heavier on the resources than we had anticipated.

What do I think about the scalability of the solution?

It is easy to scale this solution.

How are customer service and technical support?

The technical support is average. They were not any better or worse than any other endpoint protection support service. They have the script that they say and do, and that is about it.

How was the initial setup?

The installation is easy and it takes approximately a few hours. We are deploying it from a Remote Monitoring and Management (RMM) tool. All you need to do is click on the file and the installation is complete.

What about the implementation team?

It takes a minimal number of employees to do the implementation and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

There are many licensing options available, we have been on monthly agreements and other volume contract agreements.

What other advice do I have?

My advice to others is not to implement this solution. There are better solutions in the market.

I would give this solution a low rating because it did not do what the end customer believed that it could or should do. It let them down and allowed them to be victims of a ransomware attack that is a business-critical scenario.

I rate Bitdefender GravityZone Enterprise Security a four out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure

Which version of this solution are you currently using?

Latest version
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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