What is our primary use case?
The primary use of the solution is to obtain or to control all clients in only one place.
For example, with this, I can add patch management. For me, it's a good way to update the clients without, for example, a server from my company. I can manage the patch management for my clients from one simple central console.
What is most valuable?
The advantage of the solution is that it has a console on the cloud and you can update the clients. You don't need to put it on the server on your company or on-premise. You can manage the clients through the console on the cloud and you can send policies and updates and other things without the need to put a client into your own network.
Bitdefender has a EDR solution in the client. It offers protection for the exchange and can check services. It has a patch management feature, which is quite useful for us.
We're able to implement a sandbox solution, to try to detect any malware on devices. It helps keep us safe.
So far, the solution has been problem-free. We have never had to reach out to technical support to troubleshoot as it just seems to work very well.
What needs improvement?
The reporting is much too simple. It should be more in-depth and offer more details and more information. They could really build out the reporting aspect of the product overall. We need more information, for example, about traffic and logs. It would be much more helpful if we had a bit more visibility.
How are customer service and technical support?
We've never had to reach out to technical support. That's due to the fact that we haven't run into any issues at all. It's been very easy to use without any problems that would require an intervention.
What other advice do I have?
We're resellers of this solution. We offer it to our clients.
In general, I would rate the solution at an eight out of ten. We've been pretty happy overall with how it has been working for us. We have no complaints.
Which deployment model are you using for this solution?