Bizagi Review

Implementing Bizagi has been a major success. It reduced costs and supports continuous improvement.


Having just successfully completed the end-to-end patients’ care automation for our 2,000 outpatients’ unit, we delivered 13 processes with Bizagi to improve patients’ registration and security for our 1,400 bed hospital.

Before implementing Bizagi BPMS, our legacy-based Hospital Information System (HIS) did not offer proper validation options during the registration leading to fraud and misinformation of patients. The system was also prone to user input errors, had no process support and a weak data consistency.

Migrating from the legacy platform to a new process oriented solution was a huge leap for our hospital. Bizagi built the bridge between the legacy and the BPM system. Powerful integration and web services together provide a wraparound layer which cleanses and validates the patient data fetched from the legacy HIS. Through intuitive workflow modeling, BPM accelerates data quality and compliance, be it for new patient on-boarding, biometric ID and reporting. A robust process for registering patients was established with clearly defined roles and responsibilities for the clerks and managers of the department. With the powerful process analytics tool, it is possible for the management to audit the activities performed by the clerks, analyze the trends and foresee the requirements of the medical city in ways never done before.

The focus currently is on two types of cases, Medical Card Exchange and New Registration; these include creation of 8 new cases for card exchange, per hour, per work station. As 10 work stations were set up around the hospital to swap the old for new cards, the hospital handled 400 to 600 Card Exchange cases per day. At the same time there is an average of over 600 Registration cases created each month.

From an organization perspective, the project has been a major success. A process oriented work culture was introduced and adopted at the Patient Affairs department. There is now more clarity about the tasks that are assigned to the clerks, while all stakeholders are more efficient and productive, as they handle less paperwork. In addition, all steps are achieved in a structured manner and there is more control and visibility over the whole operation, which leads to increased compliance with health care auditing policies.

In addition, the Bizagi system supports the continuous improvement and optimization of registration processes. Costs were also reduced by removing all mundane, manual activities and paperwork as well as introducing better ways of deploying resources and people.

New standardized processes, transparency, better control and easy access to all related information helps to deliver traceability and auditability at any stage required.

This resulted in the registration time reduced by 50%, human errors decreased by 80% and staff productivity increased by 60%.

In addition, both our hospital and the physicians qualify for recognition as high-quality care providers which leads to pay-for-performance. The BPM solution makes it relatively simple to submit large volumes of sample data showing that they meet established treatment performance thresholds.

Bizagi BPM helped Prince Sultan Military Medical City to become a flagship hospital in Saudi Arabia, often used as an example for delivering the highest quality patients’ care.

**Disclosure: IT Central Station has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.
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13 Comments

author avatarit_user3876 (Database Manager at a tech services company with 501-1,000 employees)
Consultant

While comparing Bizagi with MS Visio as BPMN tools, how will you rate this product?

author avatarit_user1020 (Head of Data Center at a university with 1,001-5,000 employees)
Vendor

I work for an educational institution and I definitely think that BPM software like Bizagi can really be of great help to our organization.

My question though is on the implementation. How long did it take to fully-deploy Bizagi? Can you also share some of the major challenges that you faced during the deployment process?

Thanks and more power to your organization.

author avatarDr. Adnan Al Tunisi
Top 10LeaderboardReal User

Bizagi is a Business Process Management Suite (BPMS) whereas MS Visio is simply a drawing tool that can support BPMN Symbols !! It is like comparing apple with orange. Bizagi is a business process modeler and simulator with the added ability to automate (in a nutshell !!!)

author avatarDr. Adnan Al Tunisi
Top 10LeaderboardReal User

To deploy our first Main Process (MP - Short Booked Patients), it took around 3 months. The Main Process (MP) consist of 16 Sub-processes within. That is including the training and pre- Go-Live prep.

author avatarDr. Adnan Al Tunisi
Top 10LeaderboardReal User

Total # of main processes that had been deployed in one of our primary healthcare clinics were 4 MP's. There are around 76 Sub-Processes (SBs) within. Every 3 - 4 months we had new revisions done to our processes and deployed during weekends. Going Live with certain business flows became a routine rather than a big scary event ... :)

author avatarit_user3876 (Database Manager at a tech services company with 501-1,000 employees)
Consultant

Hi Dr. Adnan Al-Tunisi. Does Bizagi support XML Process Definition Language (XPDL)? Is it possible to export diagrams from Bizagi Process Modeler in XPDL?

author avatarit_user2652 (Project Manager at a non-tech company with 10,001+ employees)
Top ReviewerVendor

Along with XPDL, I would also like to know whether the models built in Bizagi are compatible with MS Visio and vice-versa? Or is it completely proprietary tool of Bizagi?

author avatarDr. Adnan Al Tunisi
Top 10LeaderboardReal User

You can export your BPMN model to XPDL and to MS Visio. We successfully managed to import BPMN models from other modeling tools such as iGrafx, IDS Scheer (by Software AG) and it worked just fine (for almost 90 %). The remaining 10 % we had to redo them (e.g. notes, document attachments ... etc.)

author avatarit_user1020 (Head of Data Center at a university with 1,001-5,000 employees)
Vendor

Hi Dr. Adnan Al-Tunisi,

Thanks for sharing your experience in implementing the solution. Yes, go-lives can be scary if not planned properly.

author avatarDr. Adnan Al Tunisi
Top 10LeaderboardReal User

You are most welcome Francis :)

author avatarRavi Suvvari
Top 5LeaderboardReal User

Thanx Dr Adnan for your valuable Bizagi Review

author avatarit_user92886 (Business Process Consultant at a tech services company with 10,001+ employees)
Consultant

MS Visio is simply not BPM software.

I think this misconception arises from the general (non-manufacturing industry) understanding of business processes as drawings hanging on the wall to collect dust!

While business process technology is yet to achieve its full potential in knowledge work, the role of business processes in manufacturing is well spread, and in reality is an integral part of any modern manufacturing organization (example: the blue prints of car manufacturers are built on top of BPM technology).