What is most valuable?
Being able to easily generate documentation in a number of popular formats, being able to easily extend attributes for elements and diagrams.
How has it helped my organization?
We now have a tool that we can use to effectively model our business processes whereas before we did not.
What needs improvement?
In the area of Improved Functionality: Ability to show / hide connection points on diagram elements, Ability to assign extended attributes to an entire project instead of one diagram at a time, Ability to define / set a default set of extended attributes for use with every project
In Product Documentation / Free training Videos: including some examples on how to properly use, and when to use Data Store and Data Object in diagrams
In the feedback site:
the servers seem to be running slowly as it takes a long time (30
seconds or more) to post a question by itself, even
longer if you have attach images and diagrams, also including a "sticky
thread" that contains the most common questions and the most current
Which solution did I use previously and why did I switch?
How was the initial setup?
It was very straightforward.
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
Which other solutions did I evaluate?
Yes, two others. The University where I work, as well as our parent University System have policies that do not allow us, as representatives of the University, to endorse one product over another. I can tell you why I chose Bizagi over the other two products, and that is because of the ability to publish directly to SharePoint, as well as in Word and PDF, and because of the built-in team collaboration, features both of the other products lacked.
What other advice do I have?
Basically, do your homework, and use the right tool for the right job. Bizagi is a great tool for creating, testing, and documenting process diagrams. It's simple and easy to use.