Bizagi Review

Bizagi is a great tool for creating, testing, and documenting process diagrams. It's simple and easy to use.

What is most valuable?

Being able to easily generate documentation in a number of popular formats, being able to easily extend attributes for elements and diagrams.

How has it helped my organization?

We now have a tool that we can use to effectively model our business processes whereas before we did not.

What needs improvement?

  • In the area of Improved Functionality: Ability to show / hide connection points on diagram elements, Ability to assign extended attributes to an entire project instead of one diagram at a time, Ability to define / set a default set of extended attributes for use with every project
  • In Product Documentation / Free training Videos: including some examples on how to properly use, and when to use Data Store and Data Object in diagrams
  • In the feedback site: the servers seem to be running slowly as it takes a long time (30 seconds or more) to post a question by itself, even longer if you have attach images and diagrams, also including a "sticky thread" that contains the most common questions and the most current answers.

Which solution did I use previously and why did I switch?


How was the initial setup?

It was very straightforward.

What about the implementation team?


What's my experience with pricing, setup cost, and licensing?

No cost.

Which other solutions did I evaluate?

Yes, two others. The University where I work, as well as our parent University System have policies that do not allow us, as representatives of the University, to endorse one product over another. I can tell you why I chose Bizagi over the other two products, and that is because of the ability to publish directly to SharePoint, as well as in Word and PDF, and because of the built-in team collaboration, features both of the other products lacked.

What other advice do I have?

Basically, do your homework, and use the right tool for the right job. Bizagi is a great tool for creating, testing, and documenting process diagrams. It's simple and easy to use.
**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Add a Comment
ITCS user

author avatarit_user3876 (Database Manager at a tech services company with 501-1,000 employees)

Starting from 1 to 10, how will you rank the customer service and technical support of Bizagi?

author avatarit_user76764 (Developer with 501-1,000 employees)

If 1 was bad an 10 was awesome I'd have to say a solid 9, because no matter how good you are at something you can always improve. I have been very impressed with the responsiveness and the timeliness of the Bizagi Customer support staff.

author avatarit_user171141 (User)

Does Bizagi allow you to import Visio diagrams to start the process mapping effort? Can one easily compare process efficiencies in "future state" vs. current state? And can the results of both be exported to Excel?