I’ve been using Bizagi for two years now, and find that the most valuable feature is its dynamic and quick ability to create processes. I used to use Oracle Business Process Management, but switched to Bizagi because Oracle was too complex to use due to its large amount and mix of plug-ins. (I also considered using Intalio, but ultimately chose Bizagi instead.)
Bizagi does have some room for improvement, specifically in the creation of components and its documentation. For example, if you need a text box to receive only numbers, and a regular expression is used, the input is validated just until the activity is sent or saved.
We didn’t encounter any issues with deployment, stability or scalability, and found setup simple. We are implementing Bizagi with a team of three developers who are very experienced with Bizagi. I’d give customer/technical support an 8 out of 10 rating.
In terms of ROI, we’re still evaluating our costs, so don’t yet have specific numbers.
I’d advice others to try Bizagi before trying other, similar BPM tools – Bizagi’s approach to create and execute processes faster makes it an excellent option.