Bizagi Review
It solves almost all process automation needs, but the preparation of reports within the BI facilities needs work.


Valuable Features

  • Easy and quick to automate processes
  • Short learning curve

Improvements to My Organization

We managed, in less than one year, to automate all administrative, financial and operational processes of our company, which operates in the technology consulting business, with a team of two professionals.

Room for Improvement

The preparation of reports within the business intelligence facilities.

Use of Solution

I've used it for four years.

Deployment Issues

There were only a few.

Customer Service and Technical Support

Customer Service:

It needs improvement to the speed with which they respond.

Technical Support:

It needs improvement to the speed with which they respond.

Previous Solutions

We did, and we switched due to the ease of implementation and technical learning.

Initial Setup

It was both straightforward and complex.

Implementation Team

We implemented with in-house staff who became experts in the solution. We are now offering design services to our clients, using Bizagi BPM Suite, coupled with our consulting BPM.

ROI

  • On the sale of licenses: 20%
  • On consulting services generated from product use: 100%

Pricing, Setup Cost and Licensing

The initial cost was zero. For maintenance, approximately $3,000/year.

Other Solutions Considered

  • Intalio
  • Oracle
  • AuraPortal
  • Bonita
  • IBM

Other Advice

It is a beautifully finished product and provides an excellent cost-benefit. It solves almost all process automation needs. We are delighted with Bizagi BPM Suite and chose to act exclusively with this solution in our consulting business and BPM projects. We have achieved a great receptivity of the product our customers, and became business partners after our implementation experience and training of a in-house technical team.

Pentago CRM solution Integrated with cloud systems and SAP ERP

Disclosure: My company has a business relationship with this vendor other than being a customer: Partners

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1 Comment

Neil SimpsonConsultantTOP 5LEADERBOARD

Hello, this is a great, concise review. Question: what BI/Reporting solution have you been using to supplement Bizagi's built-in BAM and Analytics reports?

23 December 16
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