Bizagi Review

We moved our clients from Intalio BPMS to Bizagi


What is our primary use case?

InnoVelocity is currently the leading US implementation partner for Bizagi, with 12 expert consultants throughout the US, InnoVelocity partners closely with customers to help them launch successful Digital Transformation programs - offering consulting packages ranging from short "kick start" and training engagements to long-term enterprise business transformation partnerships.

How has it helped my organization?

We work with clients in a variety of domains that are highly regulated or have strict compliance requirements - such as Healthcare, Financial Services, Government, Oil and Gas and Manufacturing. In common with all of these, the ease of use and agility of the product has allowed for rapid response to regulatory changes, and the visibility/data/reporting and built in history tracking ensures appropriate documentation to demonstrate compliance.

What is most valuable?

Bizagi offers phenomenal ease of use - building working solutions and making continuous improvements is very quick/agile and does not require a large technical team "behind the curtain" to assist with completing the application, resolving compilation and deployment issues, etc. With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves.

What needs improvement?

Version 10.7 lacked capabilities for complex case control, but this feature has been included in the newly released v11 of the product. For very large projects and deployments, the automated "One Click" deployment wizard can sometimes take a long time to complete. This is also addressed in v11 of the product. Finally, a hosted/cloud version of Bizagi was frequently requested by customers - this option was added in 2017.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

In our experience with customers of different size and complexity (from 250 employees to 186,000 employees), we have had no stability issues inherent with the platform. It is important to ensure that the server OS, database and any integrations with external systems are properly configured, and that any customized capabilities are properly designed and implemented. This is something that InnoVelocity can assist with.

What do I think about the scalability of the solution?

InnoVelocity has experience with enterprise-wide implementations of Bizagi and have noted that the solution scales appropriately, so long as sufficient server resources are allocated and the correct configuration is applied. Bizagi supports clustering and load balanced configurations out of the box, and provides a handy calculator tool to help size environments.

How are customer service and technical support?

Customer Service:

Customer service from Bizagi is first-rate. The US sales team and leadership are proactive in anticipating the needs of customers and ensuring that they are fully met. Whenever a question or issue does arise, they respond very quickly.

Technical Support:

A support team is available with different levels of SLA/response through a ticketing system. Whenever we encounter an issue requiring escalation, when following the proper process, we are connected with the right engineer and usually obtain a solution quickly.

If you previously used a different solution, which one did you use and why did you switch?

We used Intalio BPMS with a number of our key customers in the past, but the company had dissolved and sold its assets. As a trusted partner to our customers, we helped them evaluate different alternatives, and Bizagi was universally selected because of its pricing/value proposition and ease of use. The company is also on a very solid financial footing, has a long track record and is well-managed.

How was the initial setup?

The initial setup is incredibly simple - for Modeler and Studio a Windows Installer is provided. The most common and simple hurdle we have encountered is that a user must have administrative rights on their Windows machine in order to install the product. For the Studio, "sa" equivalent rights are needed on the SQL database used for the repository.

What about the implementation team?

InnoVelocity is a specialist implementation partner for Bizagi, and we are often utilized to help clients in the US market stand up the product and their development teams. Although the product is very easy to start using right away, it is highly advisable to ensure that in-house teams start their program with the most appropriate structures and best practices in place.

What's my experience with pricing, setup cost, and licensing?

The value proposition of the product compared to its competitors is phenomenal. However, it is worth noting that the full Studio and Modeler products can be downloaded for free from Bizagi.com for teams to build a proof-of-concept and evaluate the technology. It is only necessary to pay for licenses when ready to deploy applications to production.

Which other solutions did I evaluate?

When moving our key clients from Intalio BPMS to Bizagi, we assisted them in evaluating a number of other platforms against their requirements.

Disclosure: My company has a business relationship with this vendor other than being a customer: InnoVelocity is currently the leading US implementation partner for Bizagi, with 10 expert consultants throughout the US, InnoVelocity partners closely with customers to help them launch successful Digital Transformation programs - offering consulting packages ranging from short "kick start" and training engagements to long-term enterprise business transformation partnerships.
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