BiZZdesign Review

A poor user experience and system instability made this solution too frustrating to work with


What is our primary use case?

Our primary use for this solution was architecture modeling and ArchiMate. We have now switched and are no longer using this solution.

It was deployed on-premises.

What needs improvement?

We had a lot of problems with BiZZdesign, and I was happy when we switched to another tool. At first, we used the file server for sharing models, which didn't work because it freezes BiZZdesign. We switched to a database while still in a pilot project. Even then, we found that a lot of the functions were grayed out and unavailable for unknown reasons.

We tested it, and we had support from BiZZdesign, including patches, but it just didn't do what we wanted. It was too frustrating. I know that in the meantime there has been a new version and that they have improved, but I never gave it a try because it was too frustrating.

The user interface is in particular need of improvement. Every supplier of these tools knows how to make systems to let users model architecture, maintain relationships, and stuff like that. But, the user experience is of the main importance. You want to model quickly, and usually, you want to model in a team and to collaborate on the same model, and this is where I think BiZZdesign could improve.

Technical support for this solution can be improved.

This solution would benefit from the inclusion of support for different models, beyond ArchiMate-based and architectural, for other kinds of users. This might include strategy or business-wise modeling. 

For how long have I used the solution?

I trained on this solution for about six months.

What do I think about the stability of the solution?

The version that I have seen is not stable.

What do I think about the scalability of the solution?

The version that I have seen is not scalable. That is when the problems arose.

How are customer service and technical support?

We contacted technical support when we had our problems. The tried helping us, but I'm not saying that I was satisfied. On a scale from one to ten, I would rate them a five, or six, max.

How was the initial setup?

The initial setup of this solution was very straightforward.

The deployment took perhaps half an hour when we were installing locally, and then using a file server. When we switched to a database, we needed the organizational procedures. So, this takes a little longer. Overall, it is not a problem for BiZZdesign.

What about the implementation team?

We deployed this solution ourselves.

Which other solutions did I evaluate?

We did evaluate other options before choosing BiZZdesign, although I am not sure why we selected this option.

What other advice do I have?

We have now moved to a new solution that works. The most important things are stability, collaboration, and of course, the user experience. Stability is a very important part of the user experience.

I do not recommend using BiZZdesign. It is too much of a niche solution. Solutions like Enterprise Architect, or Visual Paradigm, are much more usable for the different kinds of audiences and users. For example, with Visual Paradigm, you can also model business processes and UML models.

I would rate this solution a one out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
Khalid JayoosiVendor

This doesn’t ring true at all! Would have been nice if the author mentioned which version he’s reviewing! This tool has been continuously classified as a leader in the Gartner MQ for several years. Btw. I don’t work for BiZZDesign.

22 August 19
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