BlackBerry Enterprise Mobility Suite Review

Extremely scalable and quite stable with good technical support

What is our primary use case?

My clients basically use the solution to manage their mostly mobile devices, and, increasingly, their desktop systems also.

What is most valuable?

My customers find that they don't have to worry about managing their VPN connections for their mobile users. BlackBerry handles all of that, as opposed to if you're just using Office 365. In that example, you could manage mobile devices with Office 365 Intune, except that then you have to worry about the VPN connections you have. You have to manage all those connections to your internal sources. BlackBerry basically handles all of that for you.

The Cylance integration is, if they do it right, excellent.

The technical support for the solution is excellent.

What needs improvement?

The integration with Cylance is not complete yet. Cylance does mobile security, which Blackberry bought. Blackberry is currently trying to reprice this solution with Cylance integrated within it, however, it's not complete as far as I can tell. They need to better integrate their mobile security features.

One fault that BlackBerry has is its salesforce. Their direct salesforce department is changing its salespeople constantly. One client I had, over a period of about three years, went through four salespeople. That continuity is a problem, in terms of dealing with the customers.

In the end, I become the only constant - myself, and the support team. The support team helps because they're basically dealing with the customer day-to-day and answering questions. It's an issue that BlackBerry needs to address. BlackBerry is making money. I think they're financially okay. 

For how long have I used the solution?

I've been working with BlackBerry since 2003. I've been working on the Enterprise Mobility Suite for 15 years.

What do I think about the stability of the solution?

They have a big install base, so the solution is pretty stable. The problem is they keep trying to integrate new items. They keep buying new companies and integrating them into the platform. It's one thing to have it properly integrated. It's another thing to have it presented properly to the customer. The customer needs to become convinced it's a worthwhile addition.

What do I think about the scalability of the solution?

The solution is very scalable. They're often deployed to large organizations. Scaling doesn't seem to be an issue for the product.

I've had clients that had about 18,000 users on Blackberry previously.

How are customer service and technical support?

The support team is very good. They're very helpful at dealing with customers and answering their questions. My clients have been satisfied with their level of service. They're generally easy to deal with and more reliable than the salesforce.

How was the initial setup?

The basic UEM is pretty straightforward. The problem with the initial setup is now with this new Cylance integration. It's not clear how that's going to go, as they just released it recently. I've only got one customer right now, who I've renewed a BlackBerry contract for. I'll have to see how that goes with the customer.

One of our current clients is using the management suite, which is the basic BlackBerry UEM suite. He bought it last year and he's been a BlackBerry client for 15 years with me. BlackBerry introduced this new capability to raise the price by almost double, and the client was unhappy. 

They didn't change the price, but they gave me more margin so I could discount the price to the customer. The customer now has signed on and he hasn't started to deploy the new suite yet, but he will in the next couple of weeks. At that time, I'll follow up with him in a couple of weeks and find out how it went.

What about the implementation team?

I basically sell the solution and help explain to customers what they need to do in terms of implementation. They're getting their support directly from BlackBerry if they need it. Otherwise, they are deploying the solution themselves.

What's my experience with pricing, setup cost, and licensing?

The costs have recently increased, since their acquisition of Cylance. They're attempting to integrate the technology into their product and charging quite a bit more for it as a consequence. Many clients are unhappy about this.

What other advice do I have?

I'm a Blackberry reseller.

Many people don't realize that most of the cars on the road today use Blackberry software, from Tesla to GM.

I activate mobile services on every major carrier. Originally, I activated BlackBerry devices through BlackBerry's relationship with T-Mobile. Then when BlackBerry got out of the mobile business, as part of that process, I became certified on the BlackBerry enterprise server. Now BlackBerry is no longer really doing devices. You can still get BlackBerry devices, but they're not manufactured by BlackBerry. They're licensed by BlackBerry and they're Android devices. Therefore, basically am reselling BlackBerry UEM still.

BlackBerry is changing the solution a lot now. About a year ago, they purchased Cylance. They're integrating Cylance with BlackBerry UEM, and the customers, my customers who are BlackBerry customers, are having trouble understanding what the difference is. My goal is to understand that difference and explain it to them.

In terms of users considering using the solution, if they're running Intune, and are not worried about a VPN, probably the best approach is not to use this solution in a very small company. They probably don't need to worry about the features and shouldn't buy a BlackBerry enterprise server. On the other hand, if they're worried about security and want some of the end device security, then they should look at a BlackBerry Enterprise Server due to the fact that it integrates really well with Intune and manages VPN connections. 

I would rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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