BlackBerry Enterprise Mobility Suite Review

It is an easy setup. The configuration and installation guide are very helpful in setting up a domain.


What is our primary use case?

Primary use is bring your own device scenario, not managing an iOS device, and keeping e-mails safely on our own private device.

How has it helped my organization?

We are using BlackBerry Work applications for accessing emails, calendars, and contacts. The users are happy to have an easy way to have access to emails on the go. The most important thing for us is to have quick communication by email and phone calls on mobile, because with many users, we are on the go every day, which is very good.

What is most valuable?

It is easy to use for end users. 

The security of the app is a valuable feature for us. It is mainly about storage data on the device and certifications. In addition, with longstanding BlackBerry customers, they appreciate it if you launched BlackBerry Work applications from a good technology company. Therefore, we introduced this product to our end users because it has the longstanding security name of BlackBerry on it, and we could use it safely on our side.

It is flexible to use. We can enroll multiple devices to use iPhone, iPad, and Android devices, with all that they entail. There is very high flexibility for different setups of single users, so it can give a single use many different device types with different enrollment types.

What needs improvement?

The newest features sometimes pop in very slowly.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It is a very stable product. We have around 400 users on it. They just use the BlackBerry Work application for about 5000 devices overall. The BlackBerry 10 device and Android are very stable and perform well in our everyday business.

What do I think about the scalability of the solution?

We do not have any scalability issues at this time. We have enough service for quick communication on the devices. Therefore, we are very happy with it.

How is customer service and technical support?

Sometimes tech support is excellent and very quick in replying and finding overages in detail. Other times, it is a very hard discussion when you are searching for something specific, and the system is turning over and over again. Overall, they are satisfying to work with though. 

Which solutions did we use previously?

I started with S4 years ago. I moved over to the latest solution over and over again, so S4, S5, S10, and S12. Now, we are using the latest version BlackBerry UEM, and we are not using another mobility solution in our company.

How was the initial setup?

The initial setup was easy to do. The configuration and installation guide are very helpful in setting up a domain, and it is very easy to set up a new domain. As we are a longstanding BlackBerry customer, we are very familiar with everythign in the router.

What's my experience with pricing, setup cost, and licensing?

The product pricing is fine. 

Sometimes, it is very hard to get an overview because there are so many different suites to find out what is the right thing for new customers. It is very hard to find because there are so many different licensing suite names. There is a whole suite, with four to six suite names, and they are all gold licenses and SIM-based licensing. There are very many options for us to choose from, which is good on one side, but on the other side, it is very hard to figure out what the best option is. 

Which other solutions did I evaluate?

We sometimes look into comparing whether it is still the best option to be a BlackBerry customer or moving forward to Citrix, or something similar. At the moment, we are very happy with Blackberry UEM, so we are not looking to move away from BlackBerry.

What other advice do I have?

It has the easiest setup. You don't have to configure some picture changes in your firewall, and punching out holes in there. It has an easy infrastructure, which is very easy to explain, and very quick to obtain an overview.

We are able to get our hands on pre-release software and share our feedback safely with the product management. Also, this is the same in the case of feature enhancements. 

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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