Blackberry Protect Review

Lightweight, good support, and the protection against Word macros and scripts is helpful


What is our primary use case?

We are resellers and CylancePROTECT is one of the products that we offer to our customers.

The standard configuration is an agent that is deployed to every workstation. It protects against malware, scripting, and other threats using its built-in AI business logic.

What is most valuable?

The most valuable features are script blocking and macros within Word documents for stopping unwanted applications from running in the background.

The dashboard is good.

There is not too much overhead, which is good because you don't want unnecessary things that just build in bulk. 

What needs improvement?

The process of whitelisting a script that you want to be able to run can be a little bit difficult, or awkward. Some enhancements to this process would be an improvement.

For how long have I used the solution?

I have been working with CylancePROTECT for about three years.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

This is a scalable product. About 600 people in our organization use it.

How are customer service and technical support?

I have not personally been in contact with technical support. However, we do have a support ticket, the odd time, and I would say that the support is good.

How was the initial setup?

The initial setup is very easy.

The management platform is in the cloud and there is an agent on each device.

What about the implementation team?

We have an in-house team that deploys this product for our customers.

What's my experience with pricing, setup cost, and licensing?

This cost of the license is approximately $5 USD monthly per user.

What other advice do I have?

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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