Blue Coat ProxySG [EOL] Review

Now we are able to inspect full SSL traffic.

What is most valuable?

  • Granular security policy
  • Ability to use as a Forward or Reverse Proxy
  • ICAP integration, high performance SSL
  • High performance web acceleration
  • Integrates well with other vendors

How has it helped my organization?

The ProxySG allowed us to inspect full SSL traffic now without breaking a sweat. No more outages due to capacity, or DDoS.

What needs improvement?

Blue Coat advertises the ProxySG as a WAF, but it really isn’t. I would like the ProxySG to have full WAF features that will detect XSS, SQLi, CSFR, etc.

For how long have I used the solution?

I've used it for over 10 years.

What was my experience with deployment of the solution?

The policy is very complex, and their CPL code requires some time to learn it. Once it was inpProduction, no issues were encountered with the migration.

What do I think about the stability of the solution?

The ProxySG is a strong workhorse when compared to other proxy vendors.

What do I think about the scalability of the solution?

We had a load balancer in front of the ProxySG’s. But for customers who do not have a load balancer, they may run into scalability issues.

How are customer service and technical support?

Customer Service:

Blue Touch support is top notch and very responsive when I opened service requests.

Technical Support:

Their support engineers are very knowledgeable of the products. I never had to get my service request escalated because it was immediately solved every time.

Which solution did I use previously and why did I switch?

We previously used Network Appliance NetCache proxies, but Blue Coat acquired the NetCache series and phased it out. We reviewed a NetCache replacement and it was determined the ProxySG was the better candidate for use.

How was the initial setup?

It was somewhat complex at first, but was able to migrate successfully because of rigorous testing before going into production.

What about the implementation team?

It was implemented in-house.

Which other solutions did I evaluate?

Blue Coat products are very expensive, but definitely worth a comparative analysis when choosing a proxy replacement. We looked at NetScaler, F5, and WebSense. Incorporating either one of those vendors required a full re-architecture of our front end which was not an option due to our complex network architecture.

What other advice do I have?

Be sure to get the proper sized appliance, better to be over than undersized just in case of spikes in your network.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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