What is our primary use case?
We did not ultimately deploy Blue Prism because we chose to use UiPath instead. However, I have detailed knowledge of this solution.
The primary use case is the building of clean, automated processes. These are then easily used and maintained by the architecture.
What is most valuable?
The most valuable feature is the Studio.
With respect to the long-term deliverables, this is a quality product.
What needs improvement?
Blue Prism is slightly difficult for the non-technical user.
The centralized, client-server model that this solution uses does not work well and should be broken down into something that is web-based and locally controlled. Designing something in a client-server model is okay, but distributing those packages into a cloud model would be more appropriate.
It is not easy to get training online. They recently opened up their online training for a month, but that is not sufficient for training an individual who has other jobs to do.
Blue Prism has to tidy up their licensing policies. They are restrictive and the minimum length is three years. Smaller organizations do not have the budget for this and would prefer a one-year contractual period. Many smaller businesses plan ahead perhaps six months or a year, and they do not have a multi-year detailed vision or plan. Three years is quite long for this business model.
For how long have I used the solution?
I have been familiar with Blue Prism for about a year.
What do I think about the stability of the solution?
I would say that the stability of Blue Prism is superior to any of the competing products because of the maintainability of the features and the openness of the tool. Even UI navigation can be quickly adapted for your processes.
What do I think about the scalability of the solution?
Being a client-server architecture, I see it as a slight barrier to scalability. If an organization has a dedicated infrastructure set up then it will be easier, but the modern ways of plug and play, and more app-driven the way UiPath is, makes for better scalability.
How are customer service and technical support?
We did not contact technical support while evaluating this solution.
Which solution did I use previously and why did I switch?
Ultimately, we chose not to implement this solution for production.
How was the initial setup?
Compared to UiPath, the initial setup is slightly complex. You need to set up a database and other support systems. It will take perhaps a day to deploy and configure properly. If you have all of the tools, permissions, and policies configured then it should not take longer than that.
What's my experience with pricing, setup cost, and licensing?
The licensing structure is complex and the minimum contract length is three years.
Which other solutions did I evaluate?
We evaluated UiPath and Blue Prism together.
What other advice do I have?
Blue Prism has good features and the tool has the full capability to deliver timely solutions. However, technical training is something that needs to be addressed because making it more available is necessary in order to help an organization grow.
Compared to other products, from a technical point of view with the architecture and the openness of the product, I rate this solution close to the top. Compared to UiPath, this is a very clear and well-presented tool. However, it suffers in terms of marketing and licensing. It is also difficult for people to initially learn. It will take time for an individual or a developer to pick it up, although once they do, it works well.
I would rate this solution a nine out of ten.
Which version of this solution are you currently using?