Blue Prism Review

Helps in reducing manual operation and manpower

What is our primary use case?

Anything which is redundant and has the same steps can be easily automated with Blue prism hence reducing manual operation and manpower.

We have a project in which a user requests through an email, Blue prism pickups that email and according to the request finds out which access has to be provided and follows the same procedure to give access. Once access is provided a business notification is reverted back. In case of an exception the business is notified in such scenarios after maximum retries. 

How has it helped my organization?

We started with a very small team and small projects. As the project started getting success with Blue Prism we have a large number of teams now just for automating all the business procedures. Larger time was saved after automating the processes.

The business was very much satisfied with the results. Many projects involving Java, Mainframe SAP, Web browsers, and Windows were made. We did also use PDF automation using OCR and Surface automation which helped tremendously as our company is payroll-based and involves lots of file processing in which the toughest is interacting with PDFs. 

What is most valuable?

  • Automating: Blue prism helps in reducing manual operation and manpower.
  • Reporting: As cases are handled by Blue Prism we can extract all the logs and provide reports and analyze reports as per the need. We can use the reporting and dashboard feature of Blue Prism. And if the business needs a separated report we can create a separate report for such cases also by creating a process.
  • Higher Productivity: Blue Prism can run in unattended mode for 27*7. No manual person needed other than Support.
  • Cost-effective: As manpower is reduced.
  • Higher Security: Blue Prism has inbuilt security features.

What needs improvement?

It can be improved more in :

1. Surface automation techniques: using region mode. Identifying images more properly.

2.OCR: Can improve more in OCR, to read text more correctly, currently can say OCR in blue prism only works for less cases and is only effective 50%. so mostly OCR's of Blue prism is very less used and other API's or tools are integrated with Blue prism for OCR techniques. 

3. Integration Support: To integrate any tool, API with blue prism. the team support is very less and also no proper details are available in Blue Prism. This can be improved much more.

4. AI: AI techniques will make Blue prism more powerful which is currently not done. 

For how long have I used the solution?

I have been using Blue Prism for three years until now.

I was trained in .Net, and from then working in Blue Prism.

Which solution did I use previously and why did I switch?

We used UiPath which was not so much effective than Blue Prism.

What's my experience with pricing, setup cost, and licensing?

For simple processes use UiPath and Automation Anywhere.

For medium to high complexity processes use Blue Prism.

For much complex process involving decision making and much more of AI use Work fusin.

Which other solutions did I evaluate?

We did evaluate other options:

  • Automation Anywhere 
  • Work fusion

Which deployment model are you using for this solution?


If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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