Blue Prism Review

Takes good security measures and is user friendly

What is most valuable?

Blue Prism takes good security measures and is user friendly.

What needs improvement?

The domain in regards to cognitive abilities and the use of processing activity needs improvement. They have added this capability, but that's not really big in the public. It is more also available for gold partners. So they should improve the user activity for the public or even the regular customer. It can add a good amount of scalability.

For how long have I used the solution?

I have been using Blue Prism since 2014.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

We have 300 resources that are using Blue Prism at different levels.

It can be maintained by three people and it can be done by our IT team as well. It is not hard to maintain

How are customer service and technical support?

If you are a customer or a gold partner, you'll be aligned with a customer success manager who can escalate the case quickly and you'll receive a resolution in no time.

Which solution did I use previously and why did I switch?

After I started using Blue Prism, I also started working with Automation Anywhere and Ui Path.

Blue Prism has its own market share. The large three or four organizations use Blue Prism's security and scalability features, which can be applied at an enterprise level. Some things need to be improved. These are things that are lacking in other tools as well, so it is a fair competition.

How was the initial setup?

The initial setup was straightforward. 

If everything is set up well like the restrictions that are on the PCs are up to mark, it will take 20 to 25 minutes for the complete installation.

What other advice do I have?

My advice is that not all activities can be automated by using Blue Prism. There are certain levels of criteria that need to be calculated before choosing a particular RPA tool. There are things that need to be considered before choosing economically.

In the next release, I would like to see improvement in cognitive abilities, AI, and document processing.

I would rate Blue Prism an eight out of ten. 

Which version of this solution are you currently using?

**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
More Blue Prism reviews from users
...who work at a Computer Software Company
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