What is our primary use case?
The primary use case of Blue Prism is for financial services. It can't be accessed via a simple web application like you can do with its competitors. For financial services where the main requirement is to retain data in-house, Blue Prism is the way to go. I'm an RPA engineer and we are customers of Blue Prism.
How has it helped my organization?
Blue Prism has helped the company in areas such as invoicing, requests on an augment coming from customers and things like that.
What is most valuable?
I love the development phase of Blue Prism because there are simple things you can put in place that help you understand workflow and how implementation acts. I love how Blue Prism can use the same variables and objects used on other processes, the really key value is the object sharing. I like that you can forward so you can speed up the process while it's executing which you can do on other RPA tools, but you can also simulate the feed tool from two to four and reach the output quite nicely.
For me, a web application that can improve the connection between robot and human, and share information simply without any file sharing, without any access from the machine, that has the tower controlling it, is the easiest way to share information.
What needs improvement?
The user interface could be improved and I would like to see a web interface to easily access robot information. The key value of Blue Prism is also its main weakness because Blue Prism is quite connected to its data, so anything you do on Blue Prism is logged on the database. It's quite difficult to read these logs, so I would like to have a more valuable way of understanding how robots work on the environment. Blue Prism doesn't manage variables well. It's annoying because you have to declare visually every variable but there's not a list of the variables. You have to open the graphical elements and check the variables.
For how long have I used the solution?
I've been using this solution for one year.
What do I think about the stability of the solution?
It's a stable solution. It has a quite simple architecture and is very connected to the machine on which Blue Prism works. The RPA tools are connected with the machine, with the applications, with the credentials, and that improves stability.
What do I think about the scalability of the solution?
The solution is very scalable because you can deploy a robot on the machine and with the same licenses you can deploy another robot on another machine.
How are customer service and technical support?
Technical support is quite good although I think not as good as with some other solutions. UiPath, for example, has great support, great speed, and they're right on the issues. Blue Prism has that too but they're not as good as the others.
How was the initial setup?
The initial setup is quite straightforward and similar to other solutions.
What's my experience with pricing, setup cost, and licensing?
This is an expensive solution. I think Blue Prism has a licensing mode quite different from the other RPA tools.
What other advice do I have?
Blue Prism is a very secure solution because you can implement a structure as a high availability infrastructure. If you have, for example, three machines and one license, you can put this license on any of the machines. If the first machine is down, then you can put that license on another machine.
I would rate this solution a seven out of 10.
Which deployment model are you using for this solution?