Blue Prism Review

Stable with good automation capabilities and excellent features


What is our primary use case?

We are primarily using the solution to automate the enterprise processes that are so widely used by many staff and where we want to reduce the specific deviation where FTE may be high. 

What is most valuable?

The solution has been quite stable so far.

The new features that have come out have been great.

So far, the solution has been faultless. We've been very happy with it.

The solution has been very good in terms of helping us automate processes.

What needs improvement?

If that bot is running 24/7, we have to allocate people 24/7, 24 hours a day. The cost of support can be quite high.

If there was a way that robots could self-heal if they stopped running for whatever reason, that would be helpful.

For how long have I used the solution?

I've been using the solution for about two years at this point. It's been a while.

What do I think about the stability of the solution?

We've found the stability to be very good. there are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The solution might be scalable. It depends on the process that we want to automate, actually. It looks to be pretty scalable overall, however.

We only have about 50 users on the solution currently.

We do plan to continue usage.

How are customer service and technical support?

We don't really use support, It can be expensive. We need it to be 24/7 as our processes run 24/7 and if something goes wrong, we need to have access to them at any time, which means we need to pay more.

That also means we need to have our own staff on 24/7 to make sure the bots are working as they should.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution. This is our first and only product for the purpose of automation.

How was the initial setup?

The initial setup is pretty straightforward.

The specific developer or team is doing the deployment. Then, we often go live, and after we stabilize, we hand it over to our support team to continue the operation. Overall, we have had around six to eight people for the support portion. It must match the size of the project. Typically, you need two to four people with different roles per project.

What's my experience with pricing, setup cost, and licensing?

We tend to sign two or three-year contracts for licenses. Afterward, we may renew or tender a new company.

What other advice do I have?

We're using the latest version of the solution.

I'd recommend the solution to other companies. That said, companies should venture out and try other tools as well. You want to compare to ensure you're getting a comprehensive solution that covers your needs as an organization.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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