Blue Prism Review

Stable, scalable, and good for heavy backend processing, but needs easier decoding, better pricing, and better AI and cognitive features

What is our primary use case?

We have got the Blue Prism license for financial auditing purposes. 

How has it helped my organization?

The whole auditing activity is run at the backend without any screen scraping activity and other stuff that generally requires human involvement. It was deployed for this purpose, and it has been working perfectly well so far. There are certain hiccups that come in between, but our team is able to handle them. So, it is mainly being used for high-volume backend batch processing.

What is most valuable?

It works very well for batch processing at the backend. Scalability-wise, it is very robust. It is also stable.

What needs improvement?

Its front end is not very good for things like screen scraping. UiPath and AA are very good for that. Blue Prism's license is costlier than UiPath and AA. They should be improving its price.

Its artificial intelligence and cognitive features are not that strong enough. Cognitive automation should be their next area of improvement.

The decoding of the bot is a highly painful activity, and this is an area of improvement for Blue Prism. It is tough to find variables and get the code in place. You have to open the whole bonnet of the car to get things in place. 

Their training should also be improved. UiPath and AA have their learning communities. They provide free of cost basic certification. As a result, you get trained workforce in the market that can directly work on projects, but this is not the case with Blue Prism. It is costly to get the resources trained, which increases the overall cost of getting a resource for Blue Prism.

Their tech support can also be improved. Many times, the issues that should have been addressed by L1 have gone to L2.

For how long have I used the solution?

I have been using this solution for one and a half years.

What do I think about the stability of the solution?

It is stable. There are no issues.

What do I think about the scalability of the solution?

Scalability is not at all a problem. It works perfectly well for a batch operation.

In terms of usage, we have seven users who use this solution.

How are customer service and technical support?

Their tech support is good but can be improved. Every ticket first goes to L1, and then it goes to L2. Many times, the issues that should have been addressed by L1 have gone to L2.

How was the initial setup?

It was a bit complex because we were already using AA, and we were more habitual of that interface. That's why it took us some time with Blue Prism.

It took around two months to set it up and get the first use case in place from the development perspective.

What's my experience with pricing, setup cost, and licensing?

Its license is costlier than UiPath and AA. They should improve its price.

We have a two-year contract with them.

What other advice do I have?

Blue Prism is best for backend processing, but its artificial intelligence and cognitive features are not strong enough. It could be because we have not explored it that much. My experience with this solution is more related to backend processing. If you are looking for backend processing that is quite heavy in nature and you have a team that is trained in Blue Prism, you should go for it without any doubt.

I would rate Blue Prism a seven out of ten.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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...who work at a Financial Services Firm
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