What is our primary use case?
We are using Blue Prism's process automation software to eliminate low-return, high-risk, manual data entry, and processing work for our financial processing in manufacturing. We are not a direct partner with Blue Prism, what we do is when our clients have bought the Blue Prism solution for someone we implement Blue Prism for them. We are acting as the integrator.
How has it helped my organization?
Blue Prism has improved process efficiencies. We can get some maximum optimization with ticket processing. Blue Prism provides a large variety of robots that can automate and manipulate processes with very few problems. Furthermore, we can program multiple methods within a single bot.
What is most valuable?
We found the unassisted bots very useful because they can program a variety of different processes. This is a valuable feature of Blue Prism, especially when compared to other tools on the market.
What needs improvement?
Blue Prism needs to provide better customer support because there are some bugs in the product that make implementation tricky.
It is designed more for operational than transactional processes. If Blue Prism incorporated a lot of IQ bots and cognitive processing, then it might be of better value at a lower cost.
The issue of the cost of the tool needs to be addressed. To become a Blue Prism partner, it's costly. I think that this is one of the negative aspects of using Blue Prism.
For how long have I used the solution?
What do I think about the stability of the solution?
In terms of the stability of the solution, I think that Blue Prism is a really good tool. It's a stable solution.
What do I think about the scalability of the solution?
Blue Prism scalability is good.
The requirements for deployment and maintenance differs from process to process. Certain processes take around three programmers and one solution architect and technical architect. It really depends on the project scope.
In total, we require a minimum of four to five people for deployment and maintenance.
How are customer service and technical support?
Technical support has a local team, but they have not been very supportive. We manage our technical support through our internal team. We have not received a sufficient level of support from the Blue Prism's professional support team. They don't respond, and when they do respond, they say that it's the job of the implementors to do whatever it is we are requesting from them. Blue Prism is good at selling the product, but implementation support, technical support is not that good.
How was the initial setup?
The initial setup was a little complex. We needed a specialist with good coding experience to implement it.
Blue Prism is by and large a standalone type of tool, with quite a lot of optimization required. I think that this is an issue, especially when compared to some other solutions on the market that don't require any coding knowledge. With Blue Prism, you need somebody with good coding experience for implementation.
What about the implementation team?
Our initial implementation strategy for Blue Prism took between two to three months per process. For the implementation strategy, we used both a technical architect and a solutions architect, both experts in implementing Blue Prism.
For deployment, we have been using partners who already bought directly from Blue Prism.
What's my experience with pricing, setup cost, and licensing?
Pricing is on an annual basis. Blue Prism is around 8,000 GBP while other tools vary between 3,000 to 6,000 USD.
The standard licensing fees for Blue Prism are around 3,000 to 4,000 USD for a partner. In addition to the tools, you have implementation costs to consider. There are no additional fees.
Which other solutions did I evaluate?
Before choosing, we didn't evaluate other options. But now we are looking at a lot of competing tools in the market. We have considered migrating to EdgeVerve.
What other advice do I have?
My advice to others would be to let them start with the standard enterprise-wide robotic automation solution. If they're looking for fewer process automation bots, Blue Prism would be incredibly expensive. They should have a ballpark figure of the number of people under the processes, then Blue Prism is an excellent tool, but if you lessen the number of processes then it's costly.
On a scale of one to ten, one being the worst and ten being the best, I would rate this product around seven. Blue Prism is the same for enterprise-wide implementation but if you're considering the entire tool, technical support, implementation needs all these things; I would adjust my rating.
Disclosure: I am a real user, and this review is based on my own experience and opinions.