Blue Prism Review

Assists us in risk management through our compliance to regulations

What is our primary use case?

I use Blue Prism mainly for backend operations where I don't need a lot of manual intervention coming in. Blue Prism is mainly for backend operations like auditing, reporting, compliance, and regulatory requirements.

How has it helped my organization?

I use Blue Prism for my customers. I really don't use Blue Prism in my own company or for my own automation. I do automation for my clients. 

If you look at the banking sector, there is a lot of regulatory compliance to be adhered to, and that's where Blue Prism has helped me a lot. Because of automatic compliance checking and auditing, Blue Prism actually gives my clients a lot of benefits, i.e. as an auditor which can check up to 100 transactions a day.

I can now basically sit back and look at over 100 transactions being checked per day. Blue Prism really brings down the number of people required, and it increases the speed. 

Blue Prism assists us in risk management through our compliance to regulations where the cost has been brought down to a very large extent.

What is most valuable?

The feature of Blue Prism that I find most valuable is the ability to build my own custom objects or use custom logic for doing the particular task. If there is a task that Blue Prism cannot do out of the box, Blue Prism provides me the facility of designing one and integrating it into the application. 

This process is called Visual Basic Objects. I can do all I like because I can add to the functionality of the Blue Prism tool as and when I require it.

What needs improvement?

Since Blue Prism gives me a lot of flexibility, I don't want the vendor to make any changes out of the box. I believe that there could be more community support, or there could be more support for developers like us from Blue Prism. 

Blue Prism provides a lot of documentation, but there is a lack of support. This is missing. A lot of times, you get stuck and have to solve the problem yourself. If there is a community that is working together and Blue Prism could support that, it would be very nice.

I really don't need any additional features because most of the time we create our own features to work on top of Blue Prism. I would really be happy if Blue Prism can integrate some kind of OCR and machine learning capabilities that are now commonly available in the market.

For how long have I used the solution?

I have been using Blue Prism for about four years now.

What do I think about the stability of the solution?

The solution is actually based on the previous technologies which are very stable from Microsoft. This is the SQL server and the WPF. I don't see problems with the stability of the solution. It's really pretty good.

What do I think about the scalability of the solution?

The scalability's actually in the hands of the person who is developing the bots. Blue Prism out of the box is good enough to provide a platform. After that, the developer's creativity is to really scale it up. I don't see any problems with the scalability in Blue Prism. It's one of the finest compared to the other products.

In my customer organization, we use 15 developers. Everybody works on Blue Prism. In our customer organization, when we've written the bots, there are not a lot of people working on it because the work has been automated. 

The bots run on hundreds of machines right now, but there are very few people required to monitor that execution.

There are two roles. One is the person who is executing the bots and monitoring the results. That is a very small number, but the beneficiaries of this automation are multiple. 

We have a client where they have over 200 auditors. It's an insurance company. All of these auditors actually get the results from the automation which we have written in Blue Prism. 

The number of beneficiaries is much larger than the number of people we require to execute the bots.

When we deploy, we actually send in three people at the customer side to deploy the bots. We normally take about a week to have these three people on site, who will set up everything and we can also train on how these bots run, i.e. how these bots are to be maintained, automated, and monitored. 

It takes about a week. These three guys are there for a week for this particular exercise. Then we basically leave one person there for a month or so. By this time the customer's personnel are trained enough to take over from our guy. Then our guy comes back.

How are customer service and technical support?

We have been in this for quite a long time. I myself have put in 33 years in the IT industry. Most of the time it happens that we are able to solve the problem on our own. We normally don't need to go to Blue Prism, but there have been situations that we wish that the technical support could have been better. 

Because we ran into technical problems, then the solution had to be found on our own. We basically had to create a workaround for getting the job done.

We have the background experience in the base technology which Blue Prism uses. Blue Prism doesn't do a lot of OCR, Optical Character Recognition, out of the box so we built our own. 

We tried to get in touch with the technical support, and then finally we figured out that it's not available out of the box. We built OCR functionality for Blue Prism ourselves and we extended the tool.

Which solution did I use previously and why did I switch?

We work with almost every solution: Automation Anywhere, WorkFusion, WinAutomation, etc. We work with everything. Sometimes it happens that the tool which is needed for the client is Blue Prism.

Sometimes the client wants us to use Blue Prism. Sometimes we propose that we use Blue Prism for the client. We don't distinguish between which tool is good, bad or ugly. We basically go by which tool is specifically required for the job.

How was the initial setup?

The setup was straightforward. There are scripts that do the installation and setup. The only thing that I want Blue Prism to look at is the deployment scenario. 

When we deploy this Blue Prism based bot, if we can get some sort of scripting help from Blue Prism in deployment, that would be nice.

The development takes about a month for a particular project, but we need a couple of days to set up the whole thing at the customer's side. I think that can be reduced a bit. 

We have our own scripts written, but our strategy is to write scripts and then install them at the customer's side. Still, there is more that could be done.

What about the implementation team?

We do the Blue Prism installation ourselves. We don't use anyone from the outside.

What's my experience with pricing, setup cost, and licensing?

We really don't bear the costs. The cost is borne by the customer. It runs into about $100,000 per year per customer for Blue Prism. 

We need to add the hardware costs to set up the servers for the SQL server, and then we need to budget for about a week to set up the entire infrastructure. 

We need to add the cost of the people who will be working during this week. There are other costs, but it is the same for any tool. 

We normally budget around $30,000 for the first year for the hardware, setup, and people cost.

Which other solutions did I evaluate?

We evaluate other options every time. It's not that we do it only once. We have experience with seven tools. We basically look at all seven tools in terms of the features provided, the flexibility, the resources that we have, and also the cost of the tool. It also depends on the budget the customer has. 

Then we select which tool we are using based on an assessment matrix. We figure out which tool actually fits into all the criteria of the project.

We've evaluated WinAutomation, Automation Anywhere, Kofax Kapow, and WorkFusion. Those are the main tools.

What other advice do I have?

Most of my customers, which are large financial services/institutions, supply chain, and logistics companies, are now looking to scale up by a factor of 10. 

We have a customer who is a bank in South East Asia. We have developed about 32 bots and now they are looking at around 200+ more to be deployed.

It depends on how much it costs them to automate, how much budget they have, how much time they have, and what the benefit is that will come in. Most of the time the benefits are huge as long as they are able to create the budget for it.

There's only one piece of advice, and it's not dependent on Blue Prism. The advice is actually to get two different sorts of people who are good at the job:

  • One is your designer of the automation system.
  • The second one is the developer of your automation. 

If everybody is looking at automation, the first investment should be into getting the right people onto the team.

    Blue Prism comes in at a 9/10. It comes in at nine because it's a mix of everything that a developer would want from a platform and from a solution. 

    Blue Prism gives you flexibility. It gives you scalability. It can basically go and do large data processing in the back end without disturbing anybody very efficiently. 

    That's why I give it nine because like all other tools, the moment you bring in the front end with all of the manual intervention, you run into delays. You run into problems. You run into risks of creating mistakes and errors, then getting lost within the automation. Blue Prism can handle large volumes and that's why I give it a nine.

    Which version of this solution are you currently using?

    Version six
    **Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Add a Comment

    author avatarreviewer1215429 (User)

    This review is strangely robotic, written by a non-native English speaker. It appears to be a ghost-written article for the BluePrism software vendor.

    author avatarAriel Lindenfeld
    Community Manager

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