What is our primary use case?
We implemented Blue Prism some time back. I'm not using it right now.
I get most involved during the evaluation and the deployment phase.
With Blue Prism, we automated back-end processes. Blue Prism is more like service-side automation. It is not good for attended automation.
How has it helped my organization?
Blue Prism can lower the average handling time immediately by 20-40%.
You also need to look at what is the long term goal. A long term goal could be that you want to keep, not integrate, with anything else.
Blue Prism has a long learning curve because the coding is complicated. You need to be a very highly skilled developer. Blue Prism has a high coding skill and certification requirement that hinders your ability to automate quickly.
Blue Prism moves out new versions very fast and their back-up compatibility is not good as compared to their competition. Essentially, this means you spend a lot of money just upgrading the bots.
What is most valuable?
Blue Prism is quite stable. It has the interactive client that is really good. The licensing model is very simple as well.
What needs improvement?
The user interface is okay. I don't think there is much of a problem.They need to also have a better capability in attended automation. Blue Prism has not invested enough in AI development.
They need to have a Bot store. If they can introduce AI bots that will automatically diagnose why something failed and keep sending data back to admins, it would be an improvement.
For how long have I used the solution?
We have been using the Blue Prism RPA ( /categories/robotic-process-automation-rpa ) solution for almost one year.
What do I think about the stability of the solution?
Blue Prism is quite stable.
What do I think about the scalability of the solution?
When you need to run more processes, you buy more licenses, but you will spin up more VM. Scaling not is a problem for Blue Prism.
If you previously used a different solution, which one did you use and why did you switch?
We started with Blue Prism.
How was the initial setup?
The initial setup of Blue Prism is standard and not difficult. The instructions are very clear and easy. It doesn't take long to implement. The setup is not difficult.
Changing the board and getting it deployed didn't take too long. The deployment into production and moving to the environment took somewhere between eight to ten weeks. It could have been a little less.
What's my experience with pricing, setup cost, and licensing?
These prices are deal-specific, it will probably not be right to review negotiations with the vendor. Currently, there are no new licensing agreement changes for us.
Which other solutions did I evaluate?
What other advice do I have?
If you need only server-side back-end process automation, use Blue Prism. If you need assisted automation or services automation, use Automation Anywhere or UiPath. On a scale from 1 to 10, I would rate Blue Prism with an 8.
Disclosure: My company has a business relationship with this vendor other than being a customer: