BMC FootPrints Service Core Review

We can track issues easier and run reports on issues to see if there are patterns


What is our primary use case?

We use the software for help desk problem tickets and service requests. We also use it for HR issues related to benefits and other HR issues.

How has it helped my organization?

We can track issues easier and run reports on issues to see if there are patterns. We can send surveys out on each ticket to get feedback on issues and our services.

What is most valuable?

We have found the reports and the lockdown on a ticket valuable, so only one person can update issues. The surveys are beneficial, too.

What needs improvement?

Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket.

For how long have I used the solution?

More than five years.

Which version of this solution are you currently using?

11.6
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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