BMC FootPrints Service Core Review

Allows multiple administrators in various different workspaces; doesn't require a single person to administer all workspaces

What is our primary use case?

We started using FootPrints as our primary tool for Incident and Change Management. Then, we expanded capabilities to fulfill the need for Service Request Management and Service Catalog Management for IT. Eventually, we took the tool to other non-IT departments for streamlining business process that may, or may not, have an IT component.

How has it helped my organization?

Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees.

What is most valuable?

  • Ability to auto-generate email messages, process email messages, and approvals.
  • Ability to allow multiple administrators in various different workspaces, therefore not requiring a single person to administer all workspaces for the system.

What needs improvement?

  • Include a more integrated CMDB and the ability to personalize/customize the Service Catalog's look and feel.¬†
  • V11.6 has very large boxes as groups to click in order to drill down further.
  • It would be nice if they added the ability to go directly to a form via a deep link URL.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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