BMC Helix Discovery Review

Accuracy and clarity are vastly improved for the service lines


What is our primary use case?

We use the tool to deliver our Configuration Management service - asset discovery and service modelling.

How has it helped my organization?

Accuracy and clarity are vastly improved for the service lines. We have built the tool to a point where we are considered the primary source of asset data within the company.

What is most valuable?

Start anywhere application modelling brings a fantastic opportunity for users to see what is where and talking to what with little understanding of the tool and/or the service they are looking at.

What needs improvement?

Management of its own application infrastructure and integrations with other BMC tools.

Also, a review of end of life data would be nice.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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