Multifunctional tracking
Multifunctional tracking
This product allows us to efficiently track all outstanding tickets. Enabling the submitter to update the diaries, reopen tickets, expedite and reroute for faster processing.
I believe the software can be a little bit more user friendly. It can be a bit busy when using the resources provided.
I've used it for eight years.
There were minimal issues due to a multi-office implementation.
There were minimal issues due to a multi-office implementation.
There were minimal issues due to a multi-office implementation.
I have previously used Spiceworks. Remedy was tested and accepted based on organization decision.
Straightforward. Basic read, follow and flow.
We did it in-house.
Good product and easy to use. Good for new users.