What is most valuable?
- ITSM features
- CR creation
How has it helped my organization?
It helped us to implement ITIL and MSTOP.
What needs improvement?
For how long have I used the solution?
I have used it for four years.
What was my experience with deployment of the solution?
We have not encountered any deployment issues, as it offers a cloud-based solution.
What do I think about the stability of the solution?
We have not encountered any stability issues.
What do I think about the scalability of the solution?
We have not encountered any scalability issues.
How are customer service and technical support?
Customer service is average. Technical Support
Technical support is 10/10.
Which solution did I use previously and why did I switch?
I previously used a different solution. I switched because my organization switched the tool vendor.
What about the implementation team?
We implemented it through a vendor team.
Which other solutions did I evaluate?
Before choosing this product, we also evaluated HPE Service Manager.
What other advice do I have?
I have no further comments; excellent tools.
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: February 2021.
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