- ITSM features
- CR creation
It helped us to implement ITIL and MSTOP.
I have used it for four years.
We have not encountered any deployment issues, as it offers a cloud-based solution.
We have not encountered any stability issues.
We have not encountered any scalability issues.
Customer service is average.Technical Support:
Technical support is 10/10.
I previously used a different solution. I switched because my organization switched the tool vendor.
We implemented it through a vendor team.
Before choosing this product, we also evaluated HPE Service Manager.
I have no further comments; excellent tools.