BMC Helix ITSM Review

The main benefit is providing the right information to our decision-makers


What is our primary use case?

Information Technology Service Management (ITSM) as a service level process use. I use the reporting console to make reports for managers.

How has it helped my organization?

Reports have helped us to improve our IT processes. The main benefit is providing the right information to our decision-makers.

What is most valuable?

From a business point of view, it is important to have a tool that is scalable and has the possibility to modify reports of different indicators. This functionality has improved significantly.

What needs improvement?

Maybe it could be more simplified and easier to change the reporting point of view, like from a different vendor to another.

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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