BMC Helix ITSM Review

It's quick to build prototypes and fully fledged database based applications.​

Valuable Features

The ease of installation and configuration is valuable. It's quick to build prototypes and full-fledged, database-based applications.

Improvements to My Organization

Product consultants who assist and maintain the product for customers.

Room for Improvement

It needs to be web based. The product also needs a client native (non web) version re-introduced.

Use of Solution

I've been using the AR System for 20 years.

Deployment Issues

I've had no issues deploying it.

Stability Issues

There have been no issues with the stability.

Scalability Issues

There have been no issues with the scalability.

Customer Service and Technical Support

Customer Service:

It's excellent.

Technical Support:

It's excellent.

Previous Solutions

There was no previous solution in place.

Initial Setup

The initial setup is partially complex, but reading the install manual ahead of time is recommended to offset the complexity.

Implementation Team

We are a consulting firm that assist our customer based in this area.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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