BMC Helix Remedy Review
It has seamless integration with third-party products.


Valuable Features

It has seamless integration with third-party products.

Improvements to My Organization

Improved IT service desk and change management functions within the organization.

Room for Improvement

On the Administration activity to be more user friendly in terms of capturing logs also more features to be included in development activity.

Use of Solution

It's been 11 years now.

Deployment Issues

We had some issues but we have overcome all those.

Stability Issues

We had some issues but we have overcome all those.

Scalability Issues

We had some issues but we have overcome all those.

Customer Service and Technical Support

Customer Service:

It's very good.

Technical Support:

It's very good.

Previous Solutions

I've never used any other solution in my career.

Initial Setup

The implementation. was easy.

Implementation Team

We did it in-house.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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