BMC Helix ITSM Review

It is easy to be notified and update your work from a mobile


What is our primary use case?

We use Remedy to automate the ticket registration, attention, and solution from automatic creation to solve them on mobile devices. 

How has it helped my organization?

This product helps us to better serve our customers, enabling them anyplace for making requests or updating tickets.

What is most valuable?

The mobile features are the best part of the new version. It is easy to be notified and update your work from a mobile, which is great. Also, the option to review reports and dashboards from the mobile.

What needs improvement?

Maybe the upgrade process and the release between environments should to be more transparent for anyone to execute it.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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