What is our primary use case?
We are using BMC Remedyforce for IT, as well as for the HR service desk of our company for the last two years, effectively.
How has it helped my organization?
ITIL best practices and smart practices are efficient in calculating the performance of services provided.
What is most valuable?
- Incident management
- Change management
- Service request management
- Configuration management
What needs improvement?
- There should be filtered criteria, like workflow rules, in service request conditions.
- There should be some tool to move SRD and SLA from the sandbox to production.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jun 10 2018