- Incident management
- Service requests
- Asset management
- Change management
- Problem management
Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders.
Parent/Child tickets: Our employment actions can be lumped together under one parent ticket. Also, the audit trail and survey feature are good.
Their self-service is not user friendly.
Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult.