BMC Track-It! Review

We use it to create and manage our work orders


What is our primary use case?

The software's primary use case is the Help Desk module. We use it to create and manage our work orders.

How has it helped my organization?

Track-It! has many features that help make us more efficient and cost effective as a department. It also spreads out that benefit to our entire organization.

What is most valuable?

Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends. Purchasing helps us keep track of the stock/items we need and tie them to work orders.

What needs improvement?

There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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