BMC TrueSight Operations Management Review
Online documentation is often incorrect/incomplete. It is helpful to be able to apply rule-based routing to alerts.

What is our primary use case?

We utilize BMC TSOM to monitor our entire infrastructure and all applications that lie therein. Our infrastructure is hosted both in our datacenters and in cloud hosted services (AWS and Azure).

How has it helped my organization?

It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes.

What is most valuable?

TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great. It is very helpful to be able to apply rule-based routing to alerts as well.

What needs improvement?

  • BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization. 
  • BMC's online documentation is often incorrect or incomplete.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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