BMC TrueSight Operations Management Review

Proactive monitoring helps minimize downtime, although requires lots of servers

How has it helped my organization?

It helps to minimize downtime of applications by enabling proactive monitoring.

What is most valuable?

  • Wide support for monitoring
  • Strong event management
  • Service management capability
  • Baselining (analytics)
  • Easy to integrate other tools with it

What needs improvement?

Deployment requires lots of resources (servers). It has too many consoles. Pricing is very high.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

No stability issues. We can make it stable by allocating enough resources.

What do I think about the scalability of the solution?

No issues with scalability. We can increase resources vertically, according to growth in infrastructure.

How are customer service and technical support?

Support quality is good.

Which solution did I use previously and why did I switch?

Have not used any other product.

How was the initial setup?

It’s bit complex.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Solution partner.
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