BMC TrueSight Server Automation Review

Support usually can answer any of our questions in a short amount of time and solve our most complex issues

What is our primary use case?

  • Automate maintenance of servers
  • Patching
  • Compliance and remediation
  • Auditing
  • Installing/updating software

How has it helped my organization?

When WannaCry appered, it was very simple and easy to create an audit job that scanned our servers for the vulnerability. We were then able to determine how many servers were affected and perform patching accordingly.

What is most valuable?

The ability to script and create BL packages to perform various functions. This makes automating our environment relatively easy to do.

What needs improvement?

A better CLI Database cleanup tool would help us with our regular maintenance of BladeLogic Server Automation.

For how long have I used the solution?

One to three years.

How are customer service and technical support?

BMC support is great. They usually can answer any of our questions in a short amount of time and solve our most complex issues.

Which solution did I use previously and why did I switch?

Before, we used SCCM. I believe we made the switch because patching, compliance, and auditing were much better than with SCCM.

What's my experience with pricing, setup cost, and licensing?

Not applicable.

Which other solutions did I evaluate?

I don't know.

What other advice do I have?

Make sure you have a DBA.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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