BMC TrueSight Server Automation Review

Awesome compliance, inventory, provisioning, patch, and deployment

What is our primary use case?

  • OS provisioning
  • Patch management
  • IT audit and compliance
  • Application deployments
  • Data gathering and reporting

What is most valuable?

Awesome compliance, inventory, provisioning, patch, and deployment.

What needs improvement?

  • Agentless software
  • More use cases into compliance management and the remediation process.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

In some versions, we do have stability, especially 8.5.

What do I think about the scalability of the solution?

Not really.

How are customer service and technical support?

Technical support is good.

Which solution did I use previously and why did I switch?

We used shell scripting and other legacy tools.

How was the initial setup?

The initial setup is straightforward, unless you need most of the custom configurations.

What's my experience with pricing, setup cost, and licensing?

Licensing is a bit pricey. Be mindful about the components that you need and buy as appropriate.

Which other solutions did I evaluate?

We evaluated one stop shop solutions and vendors.

What other advice do I have?

If you do not want the hassle of multiple tools and handling multiple vendors, this is your go to solution.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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