Board Review

Improves our clients' performance internally through coordination and communication

What is our primary use case?

We are a supply chain software provider. We have been using BOARD to create a collaborative platform for users to modify and make edits. This is the primary use case, along with our clients. Also, the flexibility has been great and the performance has been optimal. 

How has it helped my organization?

Our organization doesn't use a dynamic feed, but our clients have improved a lot in terms of coordination and communication. This has improved their internal performance. 

What is most valuable?

The reporting part has been very valuable as the capabilities of the tool do not have to change graphs, change how grids are displayed, and can create reports on the fly. These are things that our customers tend to like. 

It is snappy, and it is quick. 

What needs improvement?

  • We are looking for ways to distinguish zeros versus nulls in BOARD
  • We are looking at ways to improve how we deal with security in BOARD and other similar things. 

What do I think about the stability of the solution?

The stability has been fine. We have an additional challenge because we have to integrate it not only with where we are pulling the data, but with our own technology, as if we are implementing three systems. This has been challenging, but we are slowly improving on it. Hopefully, future implementations will be quick. This downtime is mainly due to our learning curve.

What do I think about the scalability of the solution?

It is highly scalable.

How are customer service and technical support?

BOARD has been very supportive, though we still have to find a way to extract as much knowledge from them as possible.

I personally do not develop in BOARD. We have been investing in our own resources, therefore we have a couple of people who can develop in BOARD (to provide support).

Which solution did I use previously and why did I switch?

We have an internal solution. However, we think it is sub-optimal. This is why we work with the BOARD. We have other partners with some similar cookies, but not exactly.

We switched to BOARD because we felt the need to have flexibility, and BOARD had the performance that others did not. 

How was the initial setup?

Implementation is rather complex.

BOARD has a lot of flexibility, but it is sort of a development tool. It is not an out-of-the-box kit where you can just feed it in. It needs to be constructed, and it needs an expert to learn it.

What other advice do I have?

We have been very happy with what we have seen. We are pretty new to this. We have done three implementations so far. BOARD has been performing well and is very efficient, though we have to improve the implementation time on our end.

I would personally advise looking into BOARD (depending on your needs).

Most important criteria when selecting a vendor:

  1. Product
  2. Relationship with our clients/partners.

If we do not have a sustainable working relationship, then we can't move forward, even if the product is outstanding.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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