What is our primary use case?
We are an implementation partner, and we implement Bonita. Most of our implementations are on-premises.
It is used for process and workflow automation. When there is heavy customization in the process Bonita is the best compare to other products in the market. We have implemented 30+ processes for various customers (Pharma, Manufacturing, Financial). The tool is very easy to use and built on open-source technology. Easy to integrate with external systems.
What is most valuable?
Flexible and drag-and-drop type of UI is very valuable. The integrations are also very good. You can build workflows very quickly, which is my favorite activity. By using the GUI, you can build the entire mechanism, notifications, and all this kind of stuff.
What needs improvement?
I should be able to park the tasks that are within a process in a kind of container, and dynamically, a super admin should be able to connect these processes. This kind of feature might be helpful.
For how long have I used the solution?
We have been using this solution for eight years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
It is scalable. It is robust enough to scale to additional properties. You can also have a clustering mechanism. It is robust enough for a workflow solution.
We have four active customers, and we have done implementation for close to eight customers.
How are customer service and technical support?
We are their premium partners. They are very helpful and nice. They provide very good technical support.
How was the initial setup?
It is a very straightforward process. It is a hassle-free installation. It took less than four or five hours.
What about the implementation team?
We have a team of close to 20 members. For simple implementations, we have two to three members.
What's my experience with pricing, setup cost, and licensing?
Licensing cost for the Enterprise edition comes out to be around 40,000 a year. There is also a Community edition, which is free. Some customers can go for the Community edition, but some of them require the Enterprise edition. Big companies go for the Enterprise edition, which comes with a lot of additional features such as a mobile app.
What other advice do I have?
I would recommend this solution. Small and medium businesses can use this product.
I would rate Bonita a seven out of ten.
Which deployment model are you using for this solution?