What is most valuable?
- Process automation with Bonita BPM is really easy.
- Price to service ratio with Bonita BPM is good.
- Forms to interact with users are really good in Bonita BPM.
- Integration with existing systems is easy with Bonita BPM connectors.
- Java integration is powerful enough to solve any complex problems.
How has it helped my organization?
I have solved a lot of Banking problems using Bonita BPM, from customer hiring to credit evaluation.
We have developed more than 20 processes in banking industries using the Bonita BPM platform.
What needs improvement?
Automation in vacation of a human resources replacement would be a good improvement in the product.
For how long have I used the solution?
I have been working with Bonita BPM for five years.
I have used Bonita BPM since version 5.10. The current version is 7.5.
What do I think about the stability of the solution?
The product runs steadily stable every time.
It is recommendable to use a stable version. This means do not use a new version. In example, if the last version is 7.6 it is recommendable to use the last update of 7.5. This is nothing different to other softwares.
What do I think about the scalability of the solution?
I never had scalability issues.
How is customer service and technical support?
I rate technical support with a nine out of 10. They have two support centers and they can cover all the time zones. Depending on the level of contracted support they can answer in a day or hours.
Which solutions did we use previously?
I do not use a previous solution but I tested some others before I used Bonita BPM.
I chose Bonita because their price/service relation. You have a good value for your money invested in Bonita BPM.
How was the initial setup?
Initially with version 5, it was really simple to develop our first solution. We could to program our first solution without any training course. We used a consultant service just to configure our production server.
Now, I think that a training course is a good idea to apply the better practices using the product.
What's my experience with pricing, setup cost, and licensing?
The price is good, but I do not like the process instance annual quantity pricing base used today.
Nowadays, I think the price would not be good for small companies. For medium and large companies, it could still be a really good option.
Which other solutions did I evaluate?
We considered ProcessMaker initially, but in those times (in the year 2012), Bonita was really the best option.
What other advice do I have?
If you are trying to use a BPM solution for a core business implementation, I would strongly consider to use a subscription version (a licensed one). Do not use a community edition for business core implementations: Just because of the support service. In the community edition, you will be quite alone because Bonita BPM community is not as active, like others.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partnership with Bonitasoft, SA.
Sep 14 2017