Box Review

We have gotten the most use so far from content storage.


What is most valuable?

We have gotten the most use so far from content storage, but other areas (collaboration, platform) are of keen interest for us.

How has it helped my organization?

It has taken us from archaic means of document storage (local server shares) to a completely cloud based and mobile environment. For the first time ever, our sales professionals and managers in the field are able to access company data from anywhere at any time.

For how long have I used the solution?

We have been using Box since June 2015.

What was my experience with deployment of the solution?

We did, with some password reset struggles which appear to be in the rear view.

What do I think about the stability of the solution?

We have experienced 2 major outages since deployment and both were resolved within hours of the outage occurring.

How are customer service and technical support?

Customer Service:

Customer service is top notch with having a dedicated customer success manager assigned to the account.

Technical Support:

Technical support has some room for improvement, but nothing insurmountable.

Which solution did I use previously and why did I switch?

We did not use another cloud solution, but we did use on-premise storage.

How was the initial setup?

The initial setup was as easy as it could be. The Box quick start process is very well thought through and well delivered.

What about the implementation team?

We implemented though Box quick start, the level of expertise was very high.

What was our ROI?

Too soon to have a solid answer here, but all signs point to a very positive one.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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author avatarit_user484419 (Sr Performance Engineer at a tech vendor)
Vendor

Box had a powerful document storage to a mobile environment. Not only that it has a capability of Sharing and collaborating across files and folders.