Box Review

We have gotten the most use so far from content storage.

Valuable Features

We have gotten the most use so far from content storage, but other areas (collaboration, platform) are of keen interest for us.

Improvements to My Organization

It has taken us from archaic means of document storage (local server shares) to a completely cloud based and mobile environment. For the first time ever, our sales professionals and managers in the field are able to access company data from anywhere at any time.

Use of Solution

We have been using Box since June 2015.

Deployment Issues

We did, with some password reset struggles which appear to be in the rear view.

Stability Issues

We have experienced 2 major outages since deployment and both were resolved within hours of the outage occurring.

Customer Service and Technical Support

Customer Service:

Customer service is top notch with having a dedicated customer success manager assigned to the account.

Technical Support:

Technical support has some room for improvement, but nothing insurmountable.

Previous Solutions

We did not use another cloud solution, but we did use on-premise storage.

Initial Setup

The initial setup was as easy as it could be. The Box quick start process is very well thought through and well delivered.

Implementation Team

We implemented though Box quick start, the level of expertise was very high.


Too soon to have a solid answer here, but all signs point to a very positive one.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
author avatarSr Performance Engineer at a tech vendor
Real User

Box had a powerful document storage to a mobile environment. Not only that it has a capability of Sharing and collaborating across files and folders.

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