Box Review
Provides file sharing and sync for internal and external customers.


What is most valuable?

Simple file sharing and sync for internal and external customers.

How has it helped my organization?

File sharing for projects and other unique activities have been greatly enhanced.

What needs improvement?

Maturity of the enterprise security around user management.

For how long have I used the solution?

We have been using this solution between two and five years.

What was my experience with deployment of the solution?

There were no deployment issues. Box consulting services provided an excellent, repeatable process to follow.

What do I think about the stability of the solution?

There were no stability issues.

Core functionality remains solid.

What do I think about the scalability of the solution?

There were no scalability issues.

How is customer service and technical support?

Customer Service:

I would give customer service a rating of 7/10. Most support organizations have room to get better.

Technical Support:

I would give technical support a rating of 7/10.

Which solutions did we use previously?

We had a previous solution and we still use it. We provide options for users to select the best of breed of two solutions.

How was the initial setup?

The setup was mostly straightforward. The light weight/simplicity of the solution is one of the leading features.

What about the implementation team?

We implemented in-house with Box consulting services.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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