What is our primary use case?
Our primary use case is mostly for financial purposes. We have a finance team and it's used for time keeping as well. Those are the two major things that we use it for, financial budgeting and for time keeping. I am the tech support of our team so I'm responsible for keeping the servers working, upgrading the system and getting certain integrations and the like. I'm a software engineer.
What is most valuable?
This is the first PPM tool I've used so I can't provide a comparison. It's technically fine, is very user friendly, and it's a good tool. We get pretty good support from Broadcom as well.
What needs improvement?
The solution is lacking in certain integrations but that's generally the way because each organization has different preferences. I feel like they could be using more updated technology, like EPA and things like that. I think those are the aspects that they might improve because we need to keep up with the times in order to be relevant with the current technology, and with what is happening in the world of technology. The standards are there and it takes a lot of time for every organization to move their core base to newer technology. I understand that aspect as well, but they could look into it.
For how long have I used the solution?
I've been using this solution for a year.
What do I think about the stability of the solution?
The solution is mostly stable. I'm not sure if other organizations follow this or not, but I always stick with one version below the latest to give the vendor time to catch all the errors and bugs. I don't have any complaints with the stability.
What do I think about the scalability of the solution?
We have a lot of Clarity users in the company and it already scales to a pretty substantial level, I would say.
How are customer service and technical support?
We have very good technical support.
What other advice do I have?
I would say that the support and the community of Broadcom is pretty extensive and it's actually very good. I did not use it initially, but I would suggest that you should use the support and the community that is available for Clarity. We were lucky to have good initial support so I didn't have to struggle that much because I got enough knowledge transfer to get me through.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?